Chapter 3 Lesson 1

1.

Situational awareness is...

Can officer's knowledge and understanding of the totality of circumstances, which helps facilitate effective decision making.
Aan officer's learning and understanding of the totality of circumstances, which helps facilitate effective decision making.
Ban officer's knowledge and listening of the totality of circumstances, which helps facilitate effective decision making.
Dan officer's learning and listening of the totality of circumstances, which helps facilitate effective decision making.
2.

Being alert, identifying a potential threat, and responding to a threat are the ________________.

Athree stages of situational awareness.
Bcategories of stress.
Cways to evaluate a situation.
Dthings that should be observed.
3.

Officers may use ______, ________, _______, and _______ when evaluating a situation.

Bpositioning, posture, observing, and listening
Acommand presence, effective listening, confidence, and control
Ccompetency, capable demeanor, confidence, and complacency
Dpositioning, posture, safety, and effective listening
4.

Personal stress is brought on by personal attitudes toward work, perception of others, and work or academic goals.

ATrue
BFalse
5.

________ can be minimized with proper training, knowledge of policy and procedures, and familiarity with various inmate behaviors.

DStress
CPersonal stress
BSelf- induced stress
AWork- related stress
6.

________ is placing yourself in a tactically advantageous location to observe what is occurring in an area.

APosture
BCommand presence
CPositioning
DObserving
7.

Being in a good position not only allows you to be more attentive to what is being said, but also allows inmates to know that you are paying attention to them

AObserving
BControlled behavior
CWatching groups & individual
DActive listening
9.

Officers should be aware of any occurrence or activity, erratic mood changes, emotional outbursts, acting out, threatening behavior, and changes in inmate energy levels that may signify safety and security problem

AActive listening
BKeeping a safe distance
CBeing familiar with your environment
DObserving
10.

Active listening is a learned skill that officers use to quickly determine the________, threat, and relevance of events unfolding around them by paying attention to_________, pitch, tone, and inflection.

ACondition & tone
BContext & sound
CPhysical & volume
DContext & volume
11.

Comfortable or relaxed state of mind, which lulls the officer into a false sense of safety and security.

AComplacere
BComplaceint
CComplacency
DComplaceent
12.

All officers will experience some level of job related stress such as _________.

AIntimidation, Anger, Discouragement
BIntimidation, Fear, Anxiety
CIntimidation, Loneliness, Fear
DIntimidation, Anger, Loneliness
13.

Officers must be aware that ______ to be alert can ___________ the safety of the officer, the general _______, and the inmate.

AFailure, safety, public
BUnderstanding, Protect, Officer
CUnderstanding, Jeopardize, Public
DFailure, Jeopardize, public
14.

Personal attitudes towards work, Supervisors, Coworkers, perception of others, and work academic goals are called Work-related Stress

ATrue
BFalse
15.

Examples of Environmental Stress are Weather, noise levels, hurricanes, lighteningcondi!ons, crowded areas, rain, tornadoes

ATrue
BFalse
16.

Officers should be aware of any occurrence or activity, _________mood changes, emotional _____________, ______________ out, ________behavior, and changes in inmate energy levels that may signify safety and security________

AIrregular, distress, working, erratic, concerns
BErratic, outburst, acting, threatening, problems
Cunusual, distress, acting, erratic, concerns
DConstant, breakdowns, acting, problems
17.

Posture is placing yourself in such a way as to show your strength, confidence, interest and control

ATrue
BFalse
18.

( Controlled Behavior) The officer demonstrates confidence and control by ________ such distracting behaviors such distracting as foot tapping, _________, ______________

AAvoiding, nail biting, fidgeting
BAvoiding, tapping nails, fiddling
CKeep away from, tapping nails, twiddling
DAverting, nail biting, fidgeting
21.

Safety and security begins with which of the following:

AObservation Skills
CA professional attitude
BA professional demeanor
DSituational awareness
22.

Inmates may challenge an officer’s authority by committing

AMajor infractions
BMinor violations
CMajor violations
DNone of the above
24.

An officer who comes to work prepared creates a safe work environment.

ATrue
BFalse
25.

An officer should communicate and use which of the following

AEffective listening skills
BActive listening skills
CAdequate listening skills
DGood listening skills
26.

________ is a learned skill that officers use to quickly determine the context, threat, and relevance of events unfolding around them by paying attention to volume, pitch, tone, and inflection.

ASituational awareness
BActive listening
CObserving
DEffective listening skills
27.

Never allow _______ ________ and ________ toward an inmate to obscure your listening abilities

APersonal judgement and bias
BPersonal judgement and prejudgement
CPersonal judgement and misjudgement
DPersonal judgement and prejudice
28.

Physical condition of inmate

AHopping, scars, bleeding
BLimping, bruises, bloody nose
CCan’t walk, marks, bleeding
29.

By applying __________ __________, the officers will always be alert for potential threats, and rapidly respond to incidents before escalate beyond control

ASituational awareness
BActive listening
CEffective listening
DCommand prescence
30.

During inspection or search

ABroken window, tagging walls
BBroken locks, bust window
CBroken window, contraband
DBroken window, graffiti on wall